If I have placed two separate orders, can you combine the orders and offer me reduced shipping?

Unfortunately, once your orders are placed we cannot combine multiple orders due to regulatory and compliance issues. Shipping will be applicable on every new order (if it does not fall under the free shipping criteria).

How are orders placed on Lifestyle Banalo delivered to me?

All orders placed on Lifestyle Banalo are dispatched through our own courier partners including the likes of Delhivery, Pidge, BlueDart, Xpressbess, Indian Post, UPS, DHL, etc.

My money is debited but the order is not confirmed.

In cases like this, your money is completely safe. Due to technical instabilities, the amount sometimes debits but fails to process at the payment gateway. When this happens the amount is usually reversed to the customer’s account within 24 to 48 hours. In the unlikely event that this payment went through, we will either process your order or refund the full amount to the original source of payment.

How can the customer place an order?

Follow the following steps to place an order:

  • Select the style that you like and click on add to cart button (given on every product page).
  • Then go to your shopping cart by clicking on the shopping cart icon on the right side of the header.
  • If you have an offer coupon add the coupon code in the given box (on the right side).
  • You can then do check out or continue shopping to add more products.
  • Once you click on the checkout button you have to fill your email id and password to login your account with us.
  • If you are a new customer you need to register with us.
  • Click on the Sign-up button and fill all the relevant details in the form that pops up (Please fill all the details properly so that we can reach you back and deliver your products accurately).
  • After filling your details, you can continue and add your shipping details (add the address on which you want your products to be delivered).
  • After entering your shipping details, click continue.
  •  Now you have to choose your payment method and as soon as your payment is received you will get an order confirmation email on your given email id.
  •  If you still have any confusion you can call, whats-app or email us.
Can Billing Address and Shipping Address be different?

Yes, the Billing and Shipping address can be different. But the billing address should match the on-record address of the respective bank or credit card company which is used to make the payment of the order.

What is the meaning of Ready to Ship?

Ready to Ship means the items which are ready to be dispatched within 48 hours of order confirmation. It takes around 3 – 5 business days to deliver the order at the given shipping address depending on the location of delivery and import norms. (we need additional 5-7 days if the order has to any kind of stitching or alteration as per the customer’s specification).

What should the customer do if their payment fails?

Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If the customer’s payment is debited from their account after a payment failure, it will be credited back within 7-10 business days, after we receive a confirmation from the bank.

Can the Customer combine a voucher or coupon code during the sale period?

NO, during the sale period all products are already at its best-selling price, thus the customer cannot use a voucher or coupon code during sale period.